Terms

Returns Policy

County Sport Surfaces want you to be delighted with you product and feel confident when you shop with us. However, if for any reason you would like to return a product, we will be happy to exchange or refund any item within 14 days of purchase, providing the goods are in perfect saleable condition with all original packaging intact.

If the product or packaging is in such a condition that the product needs to be reduced in price for resale County Sport Surfaces reserve the right to withhold a percentage of the refund value of the goods.

Please note that with the exception of faulty merchandise, we cannot exchange or accept the return of certain products:

  • Goods made to your specification

Delivery charges or carriage cannot be refunded for returned items (unless returned due to a fault with the product) and an additional carriage charge is applicable to any item sent in exchange (unless sent due to a fault with the product).

This does not affect your statutory rights.

Any manufacturers Warranty offered is in addition to the legal rights a consumer already has under the Sale of Goods Act 1979.

If you would like further information on our returns policy please contact our customer services Team by e-mail at  duncan@countysportsurfaces.co.uk

The process for returning goods are as follows;

  1. Goods must be returned with a completed returns form
  2. Choose an appropriate method of postage, i.e. Recorded or Registered (we recommend taking out suitable insurance for the goods you are returning)
  3. Retain your Proof of Postage in case the parcel is lost in transit.
  4. Please use the following addresses to return goods:

 

Returns Department
County Sport Surfaces
County House,
85 Crossefield Road,
Cheadle Hulme,
Cheshire,
SK8 5PD

Terms & Conditions

  1. Contract is formed by submitting your order. You are offering to buy the goods by allowing us to use your personal details for supply of the goods, including passing your details on to the couriers. We are not obliged to supply goods until we confirm your order by e-mail, fax,  post or telephone.
  2. Delivery charge is £4.95, which applies to UK Mainland only. Contact us by phone or e-mail for the cost of overseas delivery.
  3. Payment can be made by major credit cards i.e. Visa, master card, switch, delta or by cheque in Pound Sterling made in a UK clearing bank. You do not own the goods until we receive payment in full.
  4. Any refund arising in the event of a dispute or cancellation will be refunded within 10 working days.
  5. If you wish to make a complaint, please e-mail or fax us and we will respond to the complaint within 7 working days.
  6. Trade marks and names are of their respective holders.
  7. Deliveries for stock items will be within 3-9 working days of order.
  8. All prices and offers are subject to change without prior notice. E&OE.
  • Shipping And Handling
    Delivery charge is £4.95 (to small items only), which applies to UK Mainland only. Contact us by phone or e-mail for the cost of overseas delivery.
  • Tax Charges
    For orders made from the UK or the European Union, 20% VAT is added when applicable. All other orders are VAT free.
  • Credit Card Security
    When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site and are protected by SSL certificate.
  • Privacy Policy
    County Sport Surfaces do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
  • Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
  • Returns Policy
    Please see our Returns Policy page for further information.